Cut Through the Politics
Drive Real CX Impact
An online working session for CX and product leaders trying to make good decisions survive inside complex organizations.
WHAT THIS SESSION IS
3-hour interactive workshop on April 23, 2026.
In this small interactive working session, you will focus on one meaningful challenge in your organization and examine the political and organizational dynamics that reward stagnation and churn.
You will leave the workshop with a clear, action-oriented plan, understanding where your efforts will realistically influence the system, including how to engage with the right internal partners.
WHAT YOU WILL LEAVE WITH
By the end of the session, you will have:
- A clear view of which forces are working for and against you, and why
- A short list of where your effort will meaningfully change the system
- A custom plan for what to do next, who to involve, and how to frame the conversation so it lands internally
This is intended to give you practical clarity, not just another set of ideas.
Date: April 23, 2026
Time: 9:00 AM - 12:00 PM CT
Price: $299
WHO IS THIS FOR
This session is designed for leaders facing multiple blockers who need to decide where smart moves are possible. It is particularly relevant if you:
See the right priorities clearly but struggle to get alignment
Are asked to tie CX work to revenue, retention, or efficiency
Feel that competing initiatives and limited bandwidth slow progress
Have strong customer insight but limited decision authority
Participants are typically operating in environments where customer signals are clear, but execution is constrained by organizational gravity.
WHY I AM HOSTING THIS
Over the past few years, I have worked with many leaders who understand their customers deeply and can clearly see what needs to change.
The difficulty is rarely insight. The difficulty is getting the organization to move with that insight.
Competing initiatives, limited bandwidth, and shifting leadership priorities shape what actually gets done, often more than the quality of the idea itself.
I am hosting this session because I kept seeing capable leaders stall, not due to lack of skill or effort, but because they were navigating forces that were never made explicit.
This working session is an opportunity to surface those forces and decide where smart moves are actually possible.
MEET THE host
Nice to meet you. I'm Sarah.
I've been in the experience industry for over 25 years and one of my favorite things about having a brain is turning data into insights.
I love the creative work of building systems for my clients to organize around and for their customers/constituents.
What's different about me:
All of my solutions consider the experiences of customers, end-users, employees, and partners.
JOIN ME IN THIS LIVE INTERACTIVE SESSION
Group size is intentionally limited so the discussion can stay grounded in each participant’s real context.